Appointments are scheduled in advance based on availability. Arrival times may vary slightly due to traffic, weather, or prior appointments. We will communicate promptly if there are any significant delays.
If you are unable to keep your appointment due to illness, child illness, or an emergency, please notify us as soon as possible. We will reschedule your appointment at no additional charge when notice is provided with reasonable advance time.
If you’re not happy with any area we cleaned, let us know within 24 hours and we’ll make it right.
In rare cases where the assigned cleaner is unable to attend due to illness, family emergency, or unforeseen circumstances:
✔ We will notify you as soon as possible
✔ A partial discount will be applied for the missed service
✔ We will work with you to reschedule at a mutually convenient time
Payment Due at Time of Service
For one-time cleanings (standard, deep, move-out), payment is due at the time of service. We accept credit/debit cards, electronic payments, and cash.
Recurring Subscriptions
For weekly services like pet waste removal or recurring home cleanings:
- Payments are automatically billed according to the plan you select (weekly or monthly).
- Your card will be charged on the scheduled service day.
- You will receive a confirmation email for each payment.
Late or Failed Payments
- If a payment fails, we will notify you to update your payment method.
- Services may be paused until payment is received.
- Repeated failed payments may result in termination of the subscription.
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